Yes. If the product or size you require is not part of our regular stock, you may contact us for a quotation and estimated lead time.

Availability, minimum order quantity and lead time may vary depending on the product and required specification.

We accept the following payment methods:

• QR Payment – Universal QR payment supported by participating banks
• Direct Bank Transfer
• SPay / SPayLater – SPay wallet and installments plan subject to the applicable SPayLater terms and eligibility

For the safety and security of our staff and store operations, we do not accept cash transactions in-store.

Generally, we do not accept returns or refunds for purchased plastic bags and other consumable packaging products.

Please confirm the required size, material, thickness and specification before making your purchase.

Plastic bags are consumable products, and our rolls are supplied in fixed quantities.

To avoid purchasing the wrong product, we strongly recommend customers visit our store or contact us to confirm the actual bag measurements and specifications before confirming their order.

Yes. 15-day payment terms may be available for eligible company customers, subject to management approval.

Please contact us if you would like to apply for company credit terms. Approval is subject to our internal assessment and requirements.

Yes. We provide express delivery services via Ninja Van and J&T, subject to service availability and delivery location.

To help make delivery more affordable, we subsidise up to 60% of the delivery cost for eligible orders.

Actual delivery charges and subsidies may vary depending on the order, parcel size, weight and destination.

Yes. Customers may arrange self-collection from our store.

You may also appoint your own personnel or representative or even Lalamove (at your own cost) to collect the order on your behalf.

Please ensure the appointed person has the necessary order details or collection information.

You can contact us directly for product enquiries, size confirmation, quotations and availability checks.

If you already know the product you need, please provide the product type, required size, material, quantity and intended application so that we can recommend a suitable option and provide a quotation where applicable.

Yes, please request from us after your full payment. Your individual e-invoice will be ready within 1-3 working days,